Shipping policy
SHIPPING POLICY
GENERAL DECOR ITEMS
Lead time and shipping varies depending on the product. Information will be specified in each product description. Please note, changes to an address cannot be made after 24 hours of order receipt. Once your order has shipped, we cannot make changes to the order.
BACKORDERED ITEMS
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.
CANDLES, DIFFUSERS, SPRAYS, BODY PRODUCTS
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days. Local delivery can also be arranged for bulk orders in the Omaha metro area.
PILLOWS + BLANKETS
We strive to have all in stock items shipped as quickly as possible. Certain products are made to order and will ship within 5-7 business days. Carrier tracking information will be provided once shipped. Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 2-7 business days.
ARTWORK + PRINTS
Our artwork is custom, made-to-order. Please allow 2-8 weeks from our vendors for fulfillment and delivery, unless otherwise specified on the product page. Due to the custom nature of our pieces, all artwork sales are final.
LIGHTING
Most lighting, subject to availability, should ship between 2-3 weeks from the date of your order, unless otherwise specified on the product page. Please allow another week for delivery.
FURNITURE
Most of our furniture and some artwork, in addition to large lighting, will be delivered third party by a delivery service provider. If in stock, most pieces ship within 3-4 weeks of order receipt, unless otherwise specified. Custom pieces usually ship within 8-10 weeks unless otherwise specified on the product page. Transit typically takes 7-10 business days. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping timeframe noted on the product page for each piece.
Once ready to be delivered, a representative from your local delivery agent will reach out to you directly to schedule a time that works for you to deliver your piece. The representative will assist in moving and placing the piece in the desired space of your home (no more than one flight of stairs). Please note: an oversized/fragile item fee covers the cost of moving the oversized piece into the desired space and does not include package material removal or assembly. This fee does not include White Glove Delivery services.
Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear. The delivery agent cannot move existing furniture to make room for the new item. The agent is also unable to remove unwanted furniture or make any modifications to your home.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please call our Nomad Guides at (402) 807-5353 or email us at hello@nomadhomeco.com.